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Customer Service
Shipping Policy
Orders are shipped Monday through Friday. Orders placed on a Holiday Schedule Closing will be processed for fulfillment the following business day. We currently only ship within the United States.
We ship all products via the United States Postal Service (USPS). Shipping rates are calculated automatically during checkout. Please note: UPS does not ship to PO Boxes; please select USPS Priority Mail option for any orders shipped to a PO Box.
For expedited shipping, place your order before 10 am Eastern Standard Time, or call our Customer Care Team at (800)-574-7724.
Most items ship within 48 business hours of receiving your order. If an item on your order is out of stock, we will hold your entire order until all of it can ship. If you need one or more items immediately, please contact our Customer Care team or by calling (800)-574-7724.
Return Policy
We value our relationship with you and offer a return policy for our products that you purchase directly from There Gone.
If for any reason you are dissatisfied with your merchandise, you may return it within 30 days of receipt for a replacement or refund of your full merchandise cost.
Returned products should be in their original condition and packaging and be shipped pre-paid to There Gone headquarters.
We can only refund shipping costs if your return is due to any of the following reasons:
- We sent the incorrect item(s)
- Item(s) arrived damaged
- Item(s) did not work because of a manufacturing defect
All product being returned to our warehouse must be authorized and reference an Return Goods Authorization number (RGA#) on the return packing list. We reserve the right to refuse any return that has not been authorized.
Please contact us at 800-574-7724 to initiate your return and receive your RGA#.
Track My order
To find out the status of your order, simply login or enter the order number you were provided at checkout and the email address you used to place your order on the track your order page.
Once submitted, we will display your latest order status along with any special notes that may have been added.
Contact Customer Service
Questions about your order or our products?
Send us a message. Complete the following form and we will return all messages within 24-48 hours.
